Frequently asked Questions
1. What Documents Are Required for Car Rental?
The following documents are generally required during the car rental process:
A valid driver's licence or international driving permit
Identity document or passport
Credit card (in some cases)
Please contact us before making a reservation to confirm whether any additional documents or conditions are required.
2. What Is the Minimum Age for Car Rental?
Generally, you need to be at least 21 years old to rent a car. However, age requirements may vary depending on the location and vehicle category. Please contact us for more information.
3. What Do Car Rental Fees Include?
Car rental fees may vary depending on the vehicle category you choose, the rental duration and the services selected. Generally, the base rate includes the daily rental cost of the vehicle. Additional services such as insurance, fuel, extra driver fees and airport taxes may be subject to extra charges.
4. How Do I Determine the Car Rental Duration?
You can set the car rental duration according to your own needs. Generally, rental periods are determined on a daily or weekly basis. Special arrangements are also available for longer-term rentals.
5. What Is Insurance and Why Is It Required?
Insurance offered during car rental provides protection against vehicle damage and theft. Insurance protects the driver by covering potential liabilities. Insurance options and terms may vary depending on the location and vehicle category.
6. How Can I Cancel or Modify a Car Rental Booking?
Please contact us to cancel or modify your reservations. Cancellation policies and modification terms may vary according to reservation conditions.
7. Is an Additional Driver Subject to an Extra Charge?
Generally, an additional driver may be subject to an extra fee. Additional driver fees and rules may vary depending on the location and vehicle category.
8. What Is the Fuel Policy?
The fuel policy determines how you need to manage the fuel level when picking up and returning the vehicle. Generally, the vehicle's fuel tank must be at the same level upon return.
9. How Does Airport Delivery Work?
Airport delivery is a service provided when you want to pick up or return the vehicle at the airport. The availability and cost of this service may vary depending on the airport.
